FAQ

Frequently Asked Questions

This is just a partial list of questions to help with your needs. If your question is not listed, or if you want further clarification, please do not hesitate to contact us; we would love to hear from you.

Easy as 1, 2, 3.

First Call 888.550.0556, then provide us some basics for accounting purposes, we activate your Ki App - you are up and running quickly. Ki is extremely intuitive to use because it is built specifically for the physician/advanced practice provider recruitment and retention industry by recruiters, so getting started is easy. We can even give you a quick training on the spot to kick things off or set a time convenient to you for more in depth training and set-up.

No worries - Ki is Cloud Computing and Ki takes care of everything. All you need is access to an internet browser on a computer, tablet, or smart phone - you can even use your friends' device to get at your work with Ki!

Nothing to install - Access anywhere, anytime!

30 days, that's it. Stop anytime. If you want to take advantage of our discount program, we also have longer term options. We'd be glad to talk with you about it, just give us a ring: 888.550.0556.

Your month-to-month plan renews automatically and your credit card will be charged the fees stated at the time of your purchase plus applicable taxes each month. Your plan will start as soon as your credit card is successfully charged. You may cancel any time by calling your Client Happiness Manager.

Yes. For organizations with more than 4 to 5 Users, it might make sense to consider one of our other pricing options, we'd be glad to talk with you about them. Call 888.550.0556.

Ki updates work just like what you may already be used to when you get updates on other Apps or devices. We are continually improving and evolving Ki to make sure it remains the greatest thing since "sliced bread." Every so often we even introduce really innovative features but no worries, we will show you what they are and how to best use them as we roll them out.

Our very first priority is always the security and privacy of our customers' data. Every piece of data in your Ki App is yours and yours alone. If at some point Ki is not right for you, we provide all your data and uploaded files to you.

Of course, just call us and we will adjust to the version that best suits your needs at the time. Though most times people upgrade, we have also "right sized" the version a customer needs from one of our advanced versions to make sure they have what is best for them.

Yes. For organizations with more than 4 to 5 Users, it might make sense to consider one of our other pricing options, we'd be glad to talk with you about them. Call 888.550.0556.

Yes of course. Monthly Ki subscribers find this easy, we can set it up so that each month your card is automatically billed, We can also bill quarterly if you prefer.

Yes for our monthly or quarterly subscribers. If you choose one of our longer commitment pricing options, the terms of the agreement will stipulate renewals.

No, our monthly subscription pricing is just that, monthly. Add or reduce Users as needed. We do offer longer term agreements for larger User groups as well.

Ki has a built in Data Migration feature where you simply download the Excel template and then you can pull your data into the columns in the template. Once your data is in the template, simply select the file and import into your KI. Don’t worry we can walk you through it. This works well for most candidate imports. If your data is more complex, we will look at it together to see there is data clean up needed before an import or if it will require a custom import. If is indeed a custom project, we will provide a Statement of Work and a cost estimate.

Anywhere, anytime, any device. All you need is a web browser.

Yes, Ki was founded by professionals that worked everyday in the world of Physician recruitment , retention, practice acquisitions, and strategy. Since inception in 2001, Ki has been influenced by our clients and has evolved to continuously meet the expanding needs and responsibilities they have in their work. Ki is truly Best Practices and now built by you, our clients.

With ki, organizations easily can add Users, change the versions of Ki they use, and can even have custom components built if needed.