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Security: Application, Data Center & Enterprise Backup
| Application Security |
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- User security is handled through a robust privilege-level authentication
process.
- Permissions can be assigned to individual users or groups of users,
providing a great degree of flexibility in who can perform what actions or
see what information.
- Full 256-bit encryption (the highest level of encryption available to
civilian use) protects all data use
- A secure certificate issued by a trusted third party authenticator
ensures that you will always communicate with the application in the most
secure mode available today.
- Ki uses the "unbreakable" Oracle database technology. The result is security assurance of your system, data, and business
operations.
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| Data Center Security |
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- The application servers themselves are located in a Tier II data
center.
- A state of the art, hardened, fully redundant environment with
multiple OC-12 pipes to the Internet backbone
- Full disaster recovery and fail over protection
- 24x7 IP network monitoring
- No single point of failure
- Physical security including lock cages, firewalls, encryption, outside
monitors, and biometrics access
- Redundant power supplies
- 99.999% uptime guarantee
- See more information on our Data
Center, including location, physical security, power backups and
firewalls.
- We invite you to view additional information at http://www.rackspace.com/whyrackspace/network/index.php.
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| Enterprise Backup |
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- Your data is mirrored on five independent hard drives in three locations,
Texas, Virginia and Florida
- The Ki Enterprise Backup process has been designed with backup features
at
multiple points
- Backup copies of all data are created every 24 hours and stored offsite
- Custom backup services are available on request
- Backup procedures ensure your data can be live and accessible within 5
minutes in the event of application failure
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All of which means that you can concentrate on your core business, while we handle the
details.
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| KontactIntelligence.com has chosen a hosting environment that provides
the world-class infrastructure necessary to maintain our dedicated Web
servers 24x7. The data centers have been engineered to avoid any single point
of failure in connectivity, power, or HVAC. And because the data centers are
not open to the public, only a handful of highly trained, level-three
technicians will be allowed within close physical proximity to our server. We
invite you to take view more information at http://www.rackspace.com/whyrackspace/network/index.php.
Physical Security
The data center is physically isolated from everyone but level three technicians. Public
access is strictly forbidden. Access to the floor the data center resides on is restricted
to those holding Rackspace military-grade passcards. Furthermore, access to the data center
itself is restricted by Biometric hand scanners.
Location
San Antonio is an ideal location for a primary data center because of the absence of natural
disasters. San Antonio is on the most seismically stable soil in the US. In fact, San
Antonio is one of only two places in the US that Lloyd's of London will underwrite for
earthquake insurance. Additionally, the absence of hurricanes and tornadoes make the San
Antonio data center the perfect location for your mission-critical data.
Conditioned Power
Power systems in the data center is designed to run uninterrupted even in the unlikely event
of a total power outage. All servers are fed with conditioned UPS (Uninterruptable Power
Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant
with instantaneous failover in case the primary UPS fails. In the event of an extended power
outage, an on-site diesel generator can run indefinitely. The generator is regularly tested
to ensure that it will continue to function in the event of an emergency.
A Precision Environment
All air is circulated and filtered every 90 seconds to remove dust and contaminants. The
data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure
that - even in the event of an entire HVAC system failure - there is a duplicate system on
standby to take over. An advanced fire-suppression system is in place to prevent any fire
from spreading - in the unlikely event that one could start. All cables to servers and
routing equipment are securely tied down, and cable racks suspended from the ceiling provide
dual routes for all cables. In the event that all cables on a cable rack are cut or burned,
packets of data will automatically be routed to a second set of cables on the other side of
the data center.
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We are committed to
ensuring the security of your data. We understand that you store valuable and confidential
information in KontactIntelligence, and we engage a number of measures to guarantee that it
stays that way.
Firewalls
Whether you run an e-business or an online financial institution, you want to be sure that
your mission-critical data is protected against hackers and DDoS attacks, 24 hours a day, 7
days a week. KontactIntelligence has deployed the industry's widest range of hardware and
software Internet security solutions.
Alliance for Internet Security
Membership in the Alliance for Internet Security (AIS) is a further expression of our
commitment to web-wide security. The AIS was founded in February 2000 by ICSA.net, a leading
Internet security enterprise, after several large corporations were hit by Distributed
Denial of Service Attacks (DDoS). The group is made up of Internet Service Providers,
corporations and industry professionals, all of whom are committed to preventing DDoS
attacks. SSL Certificates
 KontactIntelligence.com has partnered
with Verisign, Inc., the leading provider of Internet trust services. Verisign's SSL
Certificates provide a fast and easy way to secure online transactions and the transmission
of sensitive data.
Exterminator
KontactIntlligence.com and our hosting partner are constantly on the lookout for ways to
make our systems - and your data - more secure. We are therefore proud to introduce
"Exterminator", a unique new Intrusion Detection System (IDS) which is installed in the
data center, and which monitors the network for any signs of malicious activity. Once it
detects an attack, Exterminator's proprietary software acts to prevent the attacker from
retrieving any data from its target. |
| Enterprise Backup |
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| Backup of your data is as important as the security of your data. In the unlikely event
however, that your server data is lost or destroyed, you need to have a backup system that will
restore your data to its original form. The KontactIntelligence.com Enterprise Unbreakable
Backup (EUB) process has been designed with backup features throughout the continuum with
multiple backup points. Your data is mirrored on five independent hard drives in two locations, Texas and Florida.
Additionally, backup copies are created of all data on CD every 24 hours. As one last security
and backup measure, KontactIntelligence includes Enterprise Resident Backup (ERB) where Admin
Level Licensed Users can download their enterprise data to a resident/local PC file at any
time. This feature places a complete data mirror of your Enterprise data on your own hard
drive.
KontactIntelligence.com chose Oracle Corporation because it is the world's largest
enterprise software company, providing enterprise software to the world's largest and most
successful businesses. Oracle is the first software company to develop and deploy 100 percent
Internet-enabled enterprise software across its entire product line: database, server,
enterprise business applications, and application development, and decision support tools.
| Oracle has always viewed security as a top priority. Oracle's long-term,
total company commitment to security is one of the reasons Oracle is the leading database
vendor for security evaluations. |
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Oracle’s Virtual Private Database (VPD) allows multiple communities of users to share the
same database while only allowing individuals to access authorized data. Oracle Label Security
is built on the VPD framework, providing an even more granular level of access control. To
date, Oracle is still the only vendor to provide this functionality.
Oracle has a long tradition of assuring security. KontactIntelligence's commitment to
security extends throughout our business processes and drives the way we design, build, test,
and deliver products. The result is security assurance of your system, data, and business
operations.
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